Privacy Policy

Last updated: 1 June 2026

Who we are

SEO Dons Ltd operates this website (heatpumpinstallationgrants.co.uk). For the purposes of UK GDPR, we are the data controller. You can contact us at info@heatpumpinstallationgrants.co.uk or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

What information we collect

• Information you provide: name, email, phone, postcode, and details about your property and heating system when you complete the eligibility checker or contact form.
• Automatic information: IP address (anonymised), browser type, pages visited. We use privacy-respecting analytics that do not require cookie consent.
• Cookies: we use essential session cookies only. We do not use marketing or tracking cookies without explicit consent.

How we use your information

• To assess which grant scheme applies to your property and respond to your enquiry.
• To connect you, with your knowledge, with MCS-certified installers who can quote for your work.
• To follow up if your initial enquiry doesn't progress immediately.
• To improve our guidance (aggregated analytics only) and comply with legal obligations.

Lawful basis for processing

We rely on (a) legitimate interests when responding to your enquiry, and (b) consent when you opt in to ongoing communication or ask us to refer you to installers. You can withdraw consent at any time.

How long we keep your data

Enquiries are retained for 24 months, then deleted or anonymised. Records relating to completed referrals are retained for 7 years for legal and accounting compliance.

Who we share your data with

• Form submissions are processed by Formspree (USA) under their privacy policy.
• If you ask to be matched with installers, we pass your enquiry details to relevant MCS-certified firms so they can contact you.
• We do not sell your data to anyone, ever.

Your rights

Under UK GDPR you have the right to: access your data, correct it, erase it, restrict processing, port it, and object to processing. Contact info@heatpumpinstallationgrants.co.uk to exercise any of these rights. You can also complain to the Information Commissioner's Office.

Security

We apply industry-standard security measures: TLS for all data in transit, encryption at rest where applicable, and access restricted to authorised personnel only.

Changes to this policy

We may update this policy occasionally. The date at the top of this page will reflect any changes.